|
|
Customer Feedback
BestBuyTyres are committed to offering a huge range of tyres at internet prices.
Feedback about our products and services is extremely important to us, please feel free
to contact us and read the feedback that we have received.
July 2008
"I find it very useful to have found an online tyre supplier that uses a local fitment centre that are open on Saturdays, so sites take you through the ordering process only to find upon selection of fitment centre the only local ones are closed at weekends.
I also like the fact that you offer a good range of quality tyres that are actually in stock and available at my local fitment centre, no guessing whether a lesser known brand may be suitable. Coupled with an easy to use website and simple ordering it is a pleasure to use bestbuytyres.com, and it is a pleasure to be a returning customer.
Having tried other sites, I believe you are up there with the best, and definitely surpass Tyre Shopper with whom I am currently waiting a refund for a tyre ordered from their site, but which they knew wasn't available for order!
Thanks again,
"
Phil McLaren
July 2008
"Hi,what a fantastic service and a fantastic company. I only ordered 4 Pirelli tyres yesterday, today they are on my car!!!!! I saved more than £200 in comparison to all your competitors and believe me I have had 3 weeks of nightmare from other competitiors to include one company sending 16" instead of 18", another sending scorpian instead of powergy and another sending 97H instead of 97W. All wrong and all three from different companies!!! That's why I had to write and say what FANTASTIC service from you guys. A brilliant job and the guys are Savoy Tyres Beverley were second to nonw. Thanks to everyone and I will be recommending your services to everyone I know. Thanks Mrs J Murray "
Jacinta Murray
July 2008
"On the 17th July I ordered tyres to be fitted at Thistlewaites Tyres, Radcliffe on 21st. The service received was excellent.
"
Graham Gaskell
July 2008
"Rachel Cooper, just to say thank you for your help with this order, tyres arrived this morning excellent service well done."
Duncan Murrant
July 2008
"First of all let me say what a brilliant service i got from start to finish 1st class far cheaper than anywhere else fitted 2front tyres fitted in 15 minutes will recommend to family and friends thanks again to BBT James "
James McAleese
July 2008
"Your Chester-Le-Street depot fitted 3 Bridgestone tyres to my car in May 2008, on that occasion the staff were very good.
On the 3rd July the front spring of my car broke, the spring penetrated the tyre slashing the side wall. I returned to the depot and explained the situation to Mr Chris Mason, he was extremely helpful and told me how and even showed me where the spring would have broke and how the damage occured. Mr Mason was very curteous and friendly.I will recomend this depot to my friends and relations.
"
Mr N B McDermott
July 2008
"Hi many thanks for the bargain priced Pirelli tyres which I ordered through your website and also for the excellent service I received when the tyres were fitted at McConechys Tyre Services, St Andrews,Fife."
Mr John Watson
June 2008
"Dear Rachel
Thank you very much for all your help with my order, I’ll definately be ordering from you again.
Regards
"
Paul Biggs
April 2008
"Dear Jenny and all at BBT, thank you for our recent dealings. A few minor problems, which were patiently explained, and put right, over the phone. Also, thank you for the follow up service to rectify the wheel cover problem. All in all, an excellent service, which I WILL use again, as your prices ARE lower than any other tyre fitter in Southend."
Mark Pilling
April 2008
"Dear Rachel, Thank you for the friendly and efficient service you provided on my recent order. I am happy to report that Watling Tyres provided a similar quality of service. This included meeting my request to switch the existing back tyres to the front and checking the tracking (for which I fully expected there to be a charge) at no additional cost."
David Cooper
April 2008
"My first time buying tyres over the internet and a very positive experience all round. Your price for my two tyres was around £50 less than my old Kwik Fit centre and the fitting service from Angus MacKinnon in Uttoxeter was top rate."
Mark Chamberlain
April 2008
"Dear Rachel,
Wow, how efficient - I will be recommending your Company to my friends !
Many thanks for your prompt actions and the refund.
Apologies again for sending you an incorrect order.
Kind regards,
"
Alida Christensen
March 2008
"Just wanted to let you let you know how efficient the Service and people were when I arrived at the Garage on Saturday fir my replacement Tyres, Will definitely be recommending you to my Friends and Family.
Regards
"
Fiona Bissmire
March 2008
"Just wanted to express my appreciation of your efforts to maintain the fitting appointment for my 2 new tyres, despite availability issues with the particular ones I ordered. It was exceptionally reasonable of you to offer to fit 2 more expensive tyres at no additional charge so that the appointment could be kept. I hope to be using your services again in the future.
Regards,
Jon.
"
Jon Bosworth
February 2008
"Hi
I just wanted to let you know, what a fantastic service I received from yourself with my orders, especially the second one where the lady I spoke to arranged to have my tyres delivered to my local garage the very next day and asked them to phone me when they arrived.
1st class service and I will be recommending you to my family and friends.
"
Susanne Sharp
February 2008
"It's a pleasure to report that everything concerning my order for Tyres went just as I wanted it to. No delays, No excuses. Ordered on Sunday requesting Wednesday AM. fitting slot. This morning (Wednesday) 8AM I went to the fitting centre and within the hour everything was completed to my satisfaction. Special thanks to Ben at Fossitt and Thorne, Spalding Lincs for his helpful and friendly attitude. And, Sonia for the lovely cup of Tea on a freezing cold morning."
Mike Crafts
January 2008
"Had my tyres fitted today, Arrived 11:15, all done by 11:30 (two tyres fitted,new valves and balanced). Well pleased with the price, and the service of Target Tyres Northolt, will recommend you to all my work mates Thanks again."
Peter Wilcox
January 2008
"Dear Jenny,
Thank you for the most remarkable efficient way in which you dealt with my problem, I received the Trolley Bag yesterday and all is well.
Needless to say that I am very impressed with the service in particular your self, you handled the situation in an exemplary manner you are certainly a credit to the Customer Service industry and indeed to your company, whom I am sure are proud of you.
I would have no hesitation in recommending your Company, Keep the good work up.
Best regards Brian Atfield.
PS. My wife is delighted.
"
B Atfield
January 2008
"Just to complement you on the service I recieved and from
Wootton Bassett Tyres, swift and efficient thank you.
"
B Atfield
January 2008
"Firstly I'd like to commend your service. I previously bought tyres from 'MyTyres', these were delivered and then I had them fitted at a local 'Budget' for around £10 a tyre. This was the first time I had used your service and was a little sceptical at paying the full amount upfront but took the chance and am very pleased I did.
The tyres I ordered (Pirelli P6000) were the tyres I was looking to order and the cost was very competitive, next best price was Black Circles but without the fitting and doing this myself was more time, hassle and expense. So your service was ideal, garage were expecting me on the day I had booked, the tyres were there and were fitted without any problems and just a signature was required at the end.
Overall I was more than impressed with your service and as a result I have already recommended you to friends and family and will be a returning customer if your service stays at least the same and prices as competitive.
So, Thank You.
"
Andrew Baird
December 2007
"Excellent service - quick, courteous and professional. The tyres I wanted were hard to find elsewhere (I had several promises and failures to deliver) - BBT got them delivered to the fitters ahead of schedule, at the lowest price around! Purley Tyres did a quick and very professional job fitting them, plus a free wheel alignment check (after noticing uneven wear on the old tyres). I was very pleased to finally meet real professionals who take pride in their jobs and treat customers right - not seen too often these days!"
Ilia Fortunov
November 2007
"What great service at Mototrend Thorp Arch. Next day fitting,comp price and friendly helpful staff... so good I've booked my wifes car in for 4 new tyres."
Ken Meddes
November 2007
"Dear Rachel
Thanks very much for sorting out my order so quickly.
From ordering to fitting in 24 hours even with you having to find an alternative supplier due to a stock level problem. I am impressed with the way you so pleasantly and efficiently managed the problem.
I will be using your services again.
"
Nigel Brett
September 2007
"Many thanx for finding me the tyres for my car. I only wanted pirelli p zero direzonale 245/45 zr18 96y these are like rocking horse manure. Well I am most impressed. Even pirelli could not find these.
LOOK....... 5***** many many thanx"
Alan Burdett
August 2007
"Great service when I used your company before, so here I am again for some rear ones. Have recommended you to a neighbour, he was impressed also by your prices and service. Only trouble is, this time I couldn't speak to Sam!"
Philip Starkey
May 2007
"Thank you for your swift reply, it is refreshing to see such efficiency.
Can you please go ahead with the order for the fitting of 2 off bridgestone d689 tyres at cwmbran on saturday
Once again thanks for providing such such a good service, i am sure you will get my business in the future.
Leigh
"
Leigh
May 2007
"Just a quick note to say 'well done' to you at Bestbuytyres and to Ashley at Motortrend Tyres in Wetherby. Having had a problem with a tyre, I called at Motortrend and was advised that if I completed the internet order Ashley could get the tyres on site within the hour.
This I did and returned a couple of hours later, at my convenience, the tyres were fitted. The documentation was cleared immediately.
Thanks all, will recommend both to all !
Regards
John Wardley
"
John Wardley
May 2007
"Dear BBT. I had my tyre fitted to-day.Fast and friendly service at McConechy's.I will definataly use BBT again and recommend. Thank you. Matt Gisbey."
Matt Gisbey
May 2007
"Last week I made an online order for a new tyre for my daughter's car and arranged for it to be fitted yesterday.
At the fitting centre I was greeted with courtesy and I was soon on my way.
It was only later in the day that I could not recall having paid for the tyre.
I e-mailed your sales team last night and, first thing this morning, I received a prompt and very polite message from Jenny Davies (your Website Co-ordinator) informing me that I had made payment upon placing the order.
The order confirmation e-mail shows the price, but doesn't actually say that it has been paid. I suppose it could be argued that the customer should know whether or not he/she has paid, but sometimes these things get forgotten.
Only a suggestion, but perhaps you could consider adding text to the message saying that the order has been paid.
In the meantime, full marks to Jenny for her clear sense of customer care.
Best regards,
Eric Frith"
Eric Frith
April 2007
"I would just like to thank one of your phone sales staff, I think her name was Sam. She rang around all your suppliers and fitting centres to try to find a tyre for me, and when one could not be found, she suggested another make of tyre which I had fitted at short notice at a good price. Well done! Sam is a fine example of how professional and customer orientated sales staff should be!. Thanks again Sam and BBT"
Pete Firth
March 2007
"Got two Michelin Pilot Primacy almost 30 percent cheaper than the big names such as kwik-fit or National Tyres, even got a smooth same day fitting just half mile away, really happy with the service, surely use again!"
Lin
March 2007
"A belated “thank you” for excellent service. Malvern were extremely good and very quick. One of the best tyre-changes I’ve ever had. And competitive too.
So thanks again and of course I’ll try BBT first next time!
Best wishes
"
Sam
January 2007
"BMW Quoted me £1350 for 4 Michelin Pilot Sport tyres.
You quoted me £980 and they were fitted this morning just around the corner in about an hour.
The process was simple and reliable.
The service from Hi-Q who fitted the tyres was also great and everyone simply did what they promised. So rare these days.
Thank you very much"
Mr Dunn
December 2006
"Please accept my sincerest thanks for the quality of service I received in the fitting of new tyres to my car. This was a pleasant experience, from the ease of use of the Best Buy Tyre's website, through to the fitting at Sunbury Tyre Care Specialists. The guys there did a great job, quick and efficient. I was worried as I had just had my alloys refurbished, but everything was fine. They were very polite, which is nice to see these days in the industry. I hope they receive my thanks aswell."
Bobby Sandhu
October 2006
"I'd just like to add that the boys at Formula One were really excellent - good customer service is a bit of a rarity these days. Please pass on my regards to them.
"
Andy
August 2006
"Many thanks for your help, tyres fitted without problem, excellent service. Will use your organisation again.
"
Frank Wakefield
July 2006
"Hi, just a quick word of thanks.
I recently bought a set of four tyres on your website with fitting arranged at Universal Tyres in Witham Essex. The price was great and the process was a breeze.
A faultless experience from start to finish. I received a confirmation EMail to ratify my purchase and a subsequent telephone call from you to say everything was set up for fitting. The service level from the guys at Universal Tyres was exceptional. They were polite, attentive and highly efficient.
I am the first to comment on poor service, which is almost the norm these days, but I am also quick to applaud a job well done.
Thanks again BBT.
A satisfied customer who will recommend your services to others without hesitation.
"
Mr McEvoy
|
|